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This service is for non-emergency repairs.
If you suspect you have a gas leak, you must report it immediately to the Gas Emergency Service (Cadent) on 0800 111 999 or via textphone (minicom) on 0800 371 787
For other emergency repairs - e.g. water leaks, no water, no heating, blocked drains - please call 0800 952 5555. They cannot be raised online.
Tenants can use this service for requesting a repair inside their home and for communal repairs. Leaseholders can also use this service for reporting communal repairs.
If you need to report a problem with damp, mould or condensation, please let us know using the survey form here Report Damp, Mould or Condensation
If you smell gas or suspect a gas leak, call the National Gas Emergency Service immediately on 0800 111 999 or via textphone (minicom) on 0800 371 787. If you're a British Sign Language (BSL) user, you can use SignLive to contact the National Gas Emergency Service free of charge.
If you need an emergency repair (immediate danger to your safety, or that of your Council property) call 0800 952 5555 now. We're open 24 hours, 7 days a week for emergency repairs. If you smell gas or suspect a gas leak, call the National Gas Emergency Service immediately on 0800 111 999 or via textphone (minicom) on 0800 371 787. If you're a British Sign Language (BSL) user, you can use SignLive to contact the National Gas Emergency Service free of charge.
If you have not lost electricity in all rooms and you do not think the repair is an emergency, please select 'Back' and choose 'Something else' to report the repair.
If you have only lost water in one tap and you do not think the repair is an emergency, please select 'Back' and choose 'Something else' to report the repair.
If there is no danger to your safety, please select 'Back' and choose 'Something else' to report the repair.
Monday to Friday (excluding bank holidays) 9am - 5pm. Outside of these hours, you can still contact us about emergency repairs on 0800 952 5555..
| Where is the problem? | What is the problem? | Reported date | Target date |
|---|
If the repair is not listed above you can report a new problem to the council.
Contact us via telephone on 0800 952 5555.
If you are reporting a problem with damp, mould or condensation, please fill in this form Report Damp, Mould or Condensation.
Our Damp and Mould Taskforce will then contact you to arrange an inspection.
Please describe:
Please report only one repair at a time. You can report another repair after this one. If more than one item needs repairs, for example, two different windows, please report a repair for each item.
Please report only one repair at a time. You can report another repair after this one. If more than one item needs repairs, for example, two different windows, please report a repair for each item.
We will only use the phone number provided to contact you about the repair. If you provide a UK mobile number, we will send you a text with the reference number which you will need if you want to call us for an update. Your email address will be used to email you confirmation of the repair request
| Repair address | Selected address details | Change |
|---|---|---|
| Contact details | Change | |
| What is the problem? | Description of location | Change |
| What best describes the problem? | Description | Change |
A responsible adult must be at the property for all of the repair appointment time slot and during the repair appointment.
